Returns & Refunds Policy
At Zamin, every product is prepared and packaged with care. We want you to feel confident when purchasing from us, and if something is not right with your order, we are here to help.
This policy explains how Zamin handles change-of-mind purchases, faulty or damaged products, incorrect orders, returns and refunds.
1. Change of Mind
Due to the nature of our skincare and personal-care products, Zamin does not accept returns, exchanges or provide refunds for change of mind.
Our products are not supplied with tamper-evident seals. Once a product has left our care, we cannot reliably verify whether it has been opened, used or handled.
For hygiene, product safety and quality reasons, returned products cannot be placed back into stock for resale.
Please choose your products carefully before placing your order. If you have any questions about a product, its ingredients or how it is intended to be used, we are always happy to help before you purchase.
This change-of-mind policy does not affect your rights under the Australian Consumer Law.
2. Faulty, Damaged or Incorrect Products
If your product is faulty, arrives damaged, is different from what you ordered, or you believe there is another problem with it, please contact us as soon as reasonably possible.
To help us assess the issue, please provide:
- Your name and order number or other proof of purchase
- The name of the product
- A description of the problem
- Photographs of the product and packaging, where reasonably available
We may ask for further information or request that the product be returned so we can properly assess the issue.
Please do not dispose of a product you believe is faulty or damaged until we have had an opportunity to discuss the issue with you.
3. Your Rights Under Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL).
If a product has a major problem, you may be entitled to choose between a refund or replacement.
A major problem may include circumstances where a product is unsafe, substantially different from its description, or cannot be used for its normal purpose and cannot easily be fixed within a reasonable time.
If a product has a minor problem, Zamin is entitled to provide an appropriate remedy. If the problem cannot be resolved within a reasonable time, you may have further rights to a refund or replacement.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the ACL.
4. Personal Preference and Product Suitability
Individual preferences and experiences with skincare and personal-care products can vary.
If you simply decide that you do not like a product, its texture, fragrance, feel or another personal characteristic, and the product is otherwise of acceptable quality and as described, this is considered a change of mind and is not eligible for a return or refund.
However, if you believe a product is faulty, unsafe, incorrectly described or otherwise does not meet applicable consumer guarantees, please contact us so we can assess the issue.
5. Returning a Product
If a return is required for us to assess or resolve a product problem, we will provide you with return instructions.
A product being returned because of a possible fault does not need to be unopened, unused, sealed or in its original packaging in order for you to exercise your consumer rights.
Please contact us before sending a product back so we can advise you on the appropriate next steps.
If we confirm that a product has a problem covered by applicable consumer guarantees, we will reimburse reasonable return postage costs where required by law.
6. Refunds
Where a refund is approved or required by law, it will generally be issued using the same payment method used for the original purchase, unless we agree on another method with you.
Once the refund has been processed by Zamin, your bank or payment provider may require additional time before the funds appear in your account.
Where a full refund is required for a product with a major problem, the refund will be for the amount paid for that product.
7. Sale and Promotional Products
Purchasing a product on sale or as part of a promotion does not reduce your consumer rights.
Our no change-of-mind return policy also applies to sale and promotional products.
If a sale or promotional product is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees, we will provide the appropriate remedy.
8. How to Contact Us
If you have a problem with an order or would like to discuss a product, please contact us at:
When contacting us about an order, please include your:
- Full name
- Order number or proof of purchase
- Product name
- Description of the issue
- Photos, where reasonably available
We will review your request and work with you to find an appropriate solution.
Please contact us before returning any product.
At Zamin, we genuinely want you to enjoy the products you choose. If something isn't right, please get in touch and we will always aim to handle your concern fairly and appropriately.
Zamin Beauty
Nature's Touch, Nothing Else.